Privacy Policy

Last Updated: [DATE]

Store Name: Cartup.online
Website: https://cartup.online
Business Name: cartup
Business Address: Delhi, INDIA]

At Cartup.online, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you when you visit our website or make a purchase.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our store.

Personal and Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping address

• Other details you voluntarily provide when contacting us

Order and Transaction Information

When you place an order, we may collect information such as the products purchased, order number, transaction status, delivery details, refund requests, and relevant purchase history.

Payment details are generally processed by our payment service providers. We do not intend to store complete payment card numbers, CVV codes, or other sensitive payment credentials on our own systems.

Account Information

If you create a customer account, we may collect your login details, saved addresses, order history, and account preferences. Authentication information is handled according to the security features available through our service providers.

Technical and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate location derived from it

• Browser type, device information, and operating system

• Pages visited, referring websites, and interactions with our store

• Cookie identifiers and similar online technologies

Information You Provide Directly

We may collect information you submit through customer support messages, contact forms, product reviews, surveys, or other interactions with Cartup.online.

Please do not submit sensitive personal information unless it is necessary for your request.

2. How We Use Your Information

We use personal information for legitimate business purposes, subject to applicable law and any consent requirements.

These purposes may include:

• Order fulfilment: Processing purchases, arranging shipping, confirming orders, and providing delivery updates.

• Customer support: Responding to questions, complaints, returns, exchanges, and refund requests.

• Payments and fraud prevention: Facilitating payment processing, verifying transactions, and detecting suspicious or unauthorised activity.

• Website operations: Maintaining our website, troubleshooting technical issues, and improving its performance.

• Personalisation: Remembering preferences and helping you discover products relevant to your interests, where permitted.

• Marketing: Sending promotional messages, offers, or updates where legally permitted and, where required, with your consent.

• Legal compliance: Maintaining appropriate business records and responding to valid legal requests.

• Business improvement: Understanding shopping trends and evaluating our products, services, and customer experience.

You may opt out of promotional communications at any time. We may still send essential transactional or service-related messages, such as order confirmations and important policy updates.

3. Cookies and Similar Technologies

Cartup.online and its service providers may use cookies, pixels, tags, and similar technologies to operate the website and understand how visitors use it.

These technologies may be used to:

• Keep shopping carts and checkout sessions functioning.

• Remember preferences and settings.

• Understand website traffic and performance.

• Measure advertising effectiveness.

• Support relevant advertising and marketing, where permitted.

Some cookies are necessary for core website functions, while others support analytics, personalisation, or advertising.

You can manage cookies through your browser settings and, where available, our cookie preference controls. Blocking certain cookies may affect website features or checkout functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

4. Third-Party Services

We use third-party services to operate and support our store. These may include:

• Shopify: Our e-commerce platform, which provides website hosting, store functionality, and checkout infrastructure.

• Payment providers: Services that process payments and help detect fraudulent transactions.

• Shipping and logistics partners: Services that deliver orders and provide tracking information.

• Analytics providers: Services that help us understand website usage and improve performance.

• Marketing services: Services used to send communications or measure advertising campaigns.

• Customer support tools: Services that help us respond to enquiries and manage customer requests.

These providers may process information according to their own privacy policies and the arrangements applicable to their services. We seek to use providers that apply appropriate privacy and security safeguards.

Some providers may process or store information outside India. Where this occurs, we will handle the relevant data transfers in accordance with applicable Indian law.

We do not authorise third parties to use your personal information for purposes unrelated to the services they provide to us, except where otherwise permitted by law or appropriately authorised by you.

5. Sharing of Personal Information

We may share personal information in the following circumstances:

• With service providers that help us operate the store, process payments, or deliver orders.

• With professional advisers, such as legal or accounting advisers, where necessary.

• With relevant authorities where disclosure is required by law or a valid legal process.

• In connection with a business restructuring, merger, or transfer, subject to applicable legal requirements.

• Where necessary to protect our customers, business, website, or legal rights.

We do not sell personal information to third parties in exchange for money. Any sharing for advertising or analytics will be handled according to applicable law and the choices available to you.

6. Data Security

We take reasonable steps to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the circumstances, safeguards may include access restrictions, secure service providers, encryption offered by our platforms, and appropriate administrative and technical controls.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

If a personal data breach occurs, we will take appropriate steps to investigate and respond and provide notifications to affected individuals or authorities where required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, accounting, fraud prevention, and legal compliance.

Retention periods depend on the type of information and the purpose for which it was collected. When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate recordkeeping requirements.

Some information may need to be retained for a longer period where required by law or necessary to establish, exercise, or defend legal claims.

8. Your Privacy Rights

Depending on applicable law and the circumstances of the processing, you may have the right to:

• Request information about the personal data we process about you.

• Request correction of inaccurate or incomplete personal information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional emails or messages.

• Raise a concern or submit a privacy-related complaint.

• Exercise any additional rights available under applicable law.

Requests may be subject to identity verification and legal exceptions. We may retain information where we have a lawful reason to do so.

To exercise your rights, contact us using the details in the Contact Us section below.

You may also have the right to raise a grievance with the appropriate authority or exercise other remedies available under applicable Indian law.

9. Indian Data Protection Law

Cartup.online aims to handle personal information in accordance with applicable Indian data protection and consumer protection laws, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions as they come into force.

Where applicable, we will provide required notices, obtain valid consent when necessary, facilitate applicable individual rights, and meet relevant security, retention, grievance-handling, and breach-notification obligations.

The specific obligations and rights that apply may depend on the provisions in force, the nature of our business, and the circumstances of the processing.

10. Children's Privacy

Our store is intended for a general shopping audience and is not designed to knowingly collect children's personal information in violation of applicable law.

Where applicable law requires parental or guardian consent or imposes additional restrictions on processing children's data, we will follow those requirements.

If you believe a child has provided personal information to us in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.

11. Links to Other Websites

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies and practices.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

12. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send information about new products, offers, promotions, and store updates.

You can unsubscribe by using the unsubscribe link in an email, where available, or by contacting us directly.

Withdrawing consent for marketing will not affect essential communications relating to existing orders, account security, or customer service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a complaint regarding the handling of your personal information, please contact us.

Store Name: Cartup.online
Legal Business Name: cartup
Email: namanchawla440@gmail.com
Business Address: Delhi, INDIA

Subject line suggestion: Privacy Request – Cartup.online

We will review your request and respond within the period required by applicable law.

Thank you for trusting Cartup.online. We are committed to treating your personal information responsibly and making your shopping experience as safe, transparent, and convenient as possible.