Shipping policy

Shipping Policy

Last Updated: 10-10-26

At Cartup.online, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through https://cartup.online.

1. Shipping Locations

We currently ship to eligible addresses within India, subject to service availability in your area.

Before placing an order, please ensure that your PIN code and delivery address are accurate and serviceable.

International Shipping: [We currently ship only within India / We offer international shipping to selected countries.]

If international shipping is available, the applicable shipping charges, estimated delivery times, customs duties, and other import-related costs will be communicated where applicable.

2. Shipping Methods

Depending on your delivery location and product availability, we may use standard shipping services provided by third-party courier companies and logistics partners.

Available delivery options may include:

Standard Shipping: Our regular delivery service for eligible orders.
Express Shipping: Available for selected locations or orders, where offered at checkout.
Cash on Delivery (COD): Available for eligible PIN codes and orders, subject to the payment options displayed during checkout.

Available shipping methods may vary depending on your location, order size, product type, and courier serviceability.

3. Order Processing Time

Orders are generally processed within [1–3 business days] after successful order placement or payment confirmation, as applicable.

Order processing includes order verification, product preparation, packaging, and dispatch arrangements.

Orders placed on Sundays, public holidays, or during major sales events may require additional processing time.

Processing time is separate from the delivery time. You will receive a confirmation or dispatch notification when the relevant information becomes available.

4. Estimated Delivery Times

Our estimated delivery timeframes are as follows:

Metro Cities: [2–5 business days]
Other Cities and Towns: [4–7 business days]
Remote or Service-Restricted Areas: [5–10 business days]

These estimates begin after dispatch unless otherwise stated. Actual delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other operational factors.

Delivery estimates are not guaranteed unless expressly stated. We will make reasonable efforts to help you receive your order within the communicated timeframe.

5. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Our current shipping charges are:

Standard Shipping
Express Shipping:
Cash on Delivery Fee
Free Shipping Threshold

Shipping fees may vary based on the delivery location, order value, package weight, and selected delivery method.

Any applicable charges will be communicated before the order is confirmed. We will not impose undisclosed shipping charges after purchase except where permitted by law and appropriately agreed to by the customer.

6. Order Tracking

Once your order has been dispatched, we will share tracking information where available.

Tracking details may be sent to your registered email address or mobile number, or made available through your order status page.

You can use the tracking number or courier link to check the latest delivery updates.

Please allow up to [24–48 hours] after dispatch for tracking information to become active, as courier systems may take time to update.

If you have not received tracking details within the expected timeframe, please contact us with your order number.

7. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number when placing an order.

Please review your details carefully before completing checkout.

If you need to correct your delivery details, contact us as soon as possible at [CUSTOMER SUPPORT EMAIL]. We will try to assist, but changes may not be possible once an order has been processed or dispatched.

Additional charges, failed delivery attempts, or delays arising from incorrect information may occur where permitted by law and communicated to the customer.

8. Delivery Issues and Delays

Although we work with delivery partners to provide reliable service, unexpected delays may occur due to weather, public holidays, courier disruptions, incorrect address details, regional restrictions, or other circumstances beyond our reasonable control.

If your order is delayed, please check the tracking information first. If the status has not changed for an extended period or the estimated delivery window has passed, contact us for assistance.

If your order is marked as delivered but you have not received it, please notify us promptly so we can investigate with the courier.

If a product arrives damaged, defective, or incorrect, contact us at [CUSTOMER SUPPORT EMAIL] and provide your order number and relevant details. Photographs of the package and product may help us investigate the issue.

We will review delivery problems and arrange an appropriate resolution in accordance with our policies and applicable consumer protection laws.

9. Failed Delivery Attempts and Undeliverable Orders

Please ensure that someone is available to receive the package when required by the courier.

If delivery fails because the recipient is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may attempt redelivery or return the package to the sender.

If an order is returned to us, we will contact you where possible to discuss the next steps, including redelivery or a refund where applicable.

Any additional shipping charges will be handled in accordance with our disclosed policies and applicable law.

10. Cash on Delivery Orders

Cash on Delivery is available only for eligible orders and delivery locations where the option appears at checkout.

Please ensure that you have the correct payment amount ready when your order arrives, unless the courier provides another permitted payment method.

COD orders may require additional verification before dispatch. We reserve the right to decline or cancel an order where reasonably necessary to prevent fraud or comply with applicable law.

Any COD fee will be disclosed at checkout before the order is placed.

11. International Shipping

[Choose the statement that applies to your store.]

Option A — India Only: Cartup.online currently ships only within India. We do not accept international delivery requests at this time.

Option B — International Delivery: Cartup.online ships to selected international destinations. Delivery estimates and charges vary by destination. Customers may be responsible for applicable customs duties, import taxes, and clearance charges where required by law. These charges and responsibilities will be communicated as clearly as reasonably possible before purchase.

12. Cancellations, Returns, and Refunds

Shipping-related cancellations, returns, exchanges, and refunds are governed by our applicable policies:

Cancellation Policy:
Return and Refund Policy:

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible after dispatch, but your statutory rights and any applicable return or refund rights remain unaffected.

If an order is lost, damaged, incorrect, or otherwise eligible for a remedy, we will handle the matter in accordance with our policies and applicable law.